Frequently Asked Questions

Service Experience & Platform Use

• Why MeetAPro?
• What should I expect from a meeting session?
• How does MeetAPro verify its professionals?
• Where can I access my session recordings?
• Will the professional have their camera on during the session?
• The service package deadline feels too short. Can I extend it?
• I'd like to submit a review for my provider, but I can't find the option anymore. What should I do?
• I got a job offer! I'd like to thank my provider — how can I do that?
• Do you offer group or corporate plans?

Refunds & Cancellations

For full details, please see our cancellation policy.

• The provider cancelled — will I receive a full refund?
• The provider rescheduled at the last minute (less than 24 hours). Can I cancel and get a full refund?
• What happens if the provider doesn't show up? Will I be refunded?
• I was charged but haven't received confirmation from the provider yet. What should I do?
• I no longer need my remaining service package sessions. Can I get a refund for them?
• I was late and the session was cancelled — will I still be charged?
• I used a coupon but the session was cancelled. Will it be refunded?

For Interviewers & Professionals

• Can I offer professional services anonymously (e.g., without revealing my current organization)?
• Will my resume or verification documents be shared publicly?
• I'd like to switch the organization that I'm listed under as I'm starting work at a new place.
• The customer left an unfair rating or comment despite my good performance. What can I do?
• I'm seeing limited calendar availability, even though I have that particular timeslot open.
• What happens if the customer doesn't show up?
• I don't see an option to withdraw my balance. What should I do?
• The customer keeps rescheduling or changing the time multiple times. Can I cancel the session?
• How does the ranking algorithm work?